Responsible for the processing of your personal data is KAUF MEIN TICKET BV, Gijsbrecht van Amstelstraat 410, 1216 CC Hilversum, The Netherlands. We use your data as explained in this privacy policy.

Personal data that we process

KaufmeinTicket processes your personal data because you make use of our services and / or even provide services to us. Below is an overview of the personal information we process:

- First and Last Name
- Address information
- Telephone number
- E-mail address
- Bank account
- Other personal information that you submit to us, for example by creating a profile on our website, by contacting us or by telephone.
- Information about your surfing behavior on different websites (for example, because this company is part of an ad network).
- Internet browser and device type

Special and / or sensitive personal data that we process

Our website does not intend to collect information about users younger than 16 years old. Unless they have the permission of their parent or guardian. We cannot control if a visitor is older than 16 years. We advise parents to be involved in the online activities of underage children to prevent information about their children from being collected without consent. If you are convinced that we have collected information about minors without parental consent, please contact us via customer kundenservice@kaufmeinticket.de, so that we can delete this data.

With what purpose and on what basis we process personal data

KaufmeinTicket processes your personal information for the following purposes:

- To give you the opportunity to create a customer account
- To deliver goods to you or to provide services to you
- KaufmeinTicket analyzes your behavior on the website in order to improve the website and to tailor the offer of products and services to your needs.

How long we retain personal information

How long we keep your information depends on the purpose for which we use it. As long as you are a customer of us, we only keep your data as long as it is necessary to fulfill these purposes.

If your account is deleted (by you or us), we will retain your data for a maximum of 7 years (unless a longer period of time is set by law). This happens in the case of legal disputes as well as legal or legal questions or investigations.

During and after the expiry of this period, we will only use data that does not personally identify the user. We use this aggregated data for data analysis, trend analysis, and investigative purposes to gain insight into users' needs and to improve the website.

Sharing personal information with third parties

KaufmeinTicket only shares data with third parties if this is necessary for the execution of the agreement with you or if the law requires it.

Cookies or similar techniques that we use

KaufmeinTicket uses functional, analytical and tracking cookies. A cookie is a small text file that is saved the first time you visit a website in the browser of your computer, tablet or smartphone. KaufmeinTicket uses cookies with purely technical functionality. These ensure that the website works, and for example, your preferences are saved. These cookies are also used to increase the functionality of the website and to optimize it. In addition, we use cookies that monitor your browsing behavior so that we can offer content and advertising tailored to you. When you visit our website for the first time, we will inform you about these cookies and ask for your consent to be able to store them with you. You can opt-out by setting your Internet browser to stop storing cookies. You can then also delete all the information that has already been saved in the settings.

KaufmeinTicket utilizes the following cookies:

- Google Analytics

- Google Optimize

- Facebook Pixel

- HotJar

View, customize and delete data

You have the right to access, correct or delete your personal data. You can do this yourself via the personal settings in your customer account. In addition, you have the right to withdraw your consent to the processing of your data or complain about the processing of your data by our company. You also have the right to transfer data. This means that you can submit a request to us to send the personally identifiable information we hold about you to your, a database of your choice, or an organization of your choosing. If you would like to make use of your right of complaint or the right to data transfer or if you have other questions / remarks on the use of data, please send a specific inquiry to kundenservice@kaufmeinticket.de. To be sure that this request has been sent by you, we kindly ask you to send us a copy of your ID. Your passport photo, the lower number row as well as the ID number blacken please. This is to protect your privacy. KaufmeinTicket will respond to your request as soon as possible, but in any case, within four weeks. KaufmeinTicket would also like to inform you that you have the opportunity to lodge a complaint with the supervisory authority.

How we ensure the security of your personal information

KaufmeinTicket takes the security of your data very seriously and takes all necessary measures to prevent misuse, loss, access by unauthorized persons, unwanted publication and unlawful changes. If you have the impression that your data is not secure enough or suspected of misuse, please contact our customer service via customer kundenservice@kaufmeinticket.de.