General
> What happens if I want to delete my Facebook account?
Posted: jan 1, 2019
in
General
Right now we are offering login through Facebook and PayPal. If you delete your Facebook account, you will not be able to login to KaufmeinTicket with your Facebook account. Your account data from KaufmeinTicket will be stored, your Facebook data will be disconnected from the account. Contact customer service in case you want to restore an old account and connect it to your PayPal account.
Event
> Will I get my money back if a Event is canceled?
Posted: jan 1, 2019
in
Event
In case an event is cancelled, the concert organizer usually refunds only the original price of the ticket. KaufmeinTicket will actively assist in providing a solution for all parties in such cases, but since the original value of the ticket can be different from the selling price, KaufmeinTicket cannot provide any guarantees.
> My event was canceled or postponed. What should I do?
Posted: jan 1, 2019
in
Event
If an event is postponed, the tickets usually remain valid. If the new date does not suit you, you can of course offer them again on KaufmeinTicket. If an event is cancelled, please contact our customer service team and KaufmeinTicket will actively assist in providing a solution for all parties involed.
> How do I get information about canceled or postponed events?
Posted: jan 1, 2019
in
Event
KaufmeinTicket does not organise events and does not actively communicate changes from the event organizer. We strongly advise you to stay updated by contacting the event organizer.
Shipping
> Will I receive a shipping confirmation e-mail?
Posted: jan 1, 2019
in
Shipping
Yes, after you have placed your order, an automatic e-mail is send with the details of your order.
> How do I know the shipping status of my order?
Posted: jan 1, 2019
in
Shipping
Please visit your account and click on My orders. From there you can proceed to check the details of your order. On the bottom of the page, you can find the tracking status.
> What if my tickets get lost in the mail?
Posted: jan 1, 2019
in
Shipping
Navigate to My orders from your account to report a problem and our Customer Service team will contact you to find a fitting solution
> Can I change my shipping address after ordering?
Posted: jan 1, 2019
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BuyingTickets, Shipping
When ordering hard tickets you must provide the shipping address which will then be communicated directly to the seller. Please contact our customer service team in case the address needs to be changed.
> What if the purchased tickets do not arrive?
Posted: jan 1, 2019
in
Shipping
Your Track & Trace number can be found in your account under order history and details. Click on it to track your shipment. If the shipment cannot be traced, the sender may not have shipped the tickets yet. In the same page you can change the order status to 'Report a problem' and update with comments. You can also contact our Customer service team at kundenservice@kaufmeinticket.de or the contact page on our website.
> How long will it take to get the ticket?
Posted: jan 1, 2019
in
Shipping
On the advertisement, you can see the number of business days that the seller has committed to send out the tickets. The maximum number of business days that can be chosen is 3 business days. Please take this into account when buying paper tickets for a concert which is in the near future.
BuyingTickets
> Can I contact the seller?
Posted: jan 1, 2019
in
BuyingTickets
At this time it is not possible to contact the seller directly. If there is a problem with your order, please navigate to the order overview in your account and our Customer Service team will contact the seller if needed.
> Where can I report a problem about my order?
Posted: jan 1, 2019
in
BuyingTickets
Your order can be viewed and managed under My orders in My account. Click on details in case you need to report a problem
> Why do I have to give my address if I want to buy e-tickets?
Posted: jan 1, 2019
in
BuyingTickets
When you are buying e-tickets on KaufmeinTicket, the system lets you download the e-tickets directly from your account. We collect your address data in case you would like to receive your tickets by mail
> What are the payment options?
Posted: jan 1, 2019
in
BuyingTickets
Currently we only accept payments via PayPal, credit card and SOFORT. Payouts can be made to your bank account or PayPal account. Please indicate in your customer account under "Information" how you would like to receive your payment.
> Can I change my shipping address after ordering?
Posted: jan 1, 2019
in
BuyingTickets, Shipping
When ordering hard tickets you must provide the shipping address which will then be communicated directly to the seller. Please contact our customer service team in case the address needs to be changed.
> Will I receive an invoice?
Posted: jan 1, 2019
in
BuyingTickets
KaufmeinTicket does not actively send out invoices. In case an invoice is required, please contact our Customer service team.
> I received a wrong or invalid ticket - what now?
Posted: jan 1, 2019
in
BuyingTickets
You can report a problem in your account. Go to Order history and details and click on Details. Here you can change the order status and inform us of the problem and our customer service team will follow up
> Can I also resell tickets bought at KaufmeinTicket?
Posted: jan 1, 2019
in
BuyingTickets
If you bought a ticket through our platform, you can put it up for sale again. Be aware that the face-value of the ticket will still be the Original ticket price, not the price you paid on our platform
> Can I return or cancel my ticket?
Posted: jan 1, 2019
in
BuyingTickets
When you buy a ticket, the sale is final. If you're unable to attend you can always put the ticket up for sale again on KaufmeinTicket
Costs
> Is there any extra cost if I buy a ticket?
Posted: jan 1, 2019
in
Costs
When you buy a ticket, we charge a service fee of 7%, and in case of hard tickets, the buyer has to pay the shipping fees.
> What are the costs of selling a ticket on KaufmeinTicket?
Posted: jan 1, 2019
in
Costs
To create an advertisement on KaufmeinTicket is free. When a sale is completed, we charge a service fee of 5% which we will deduct from your receivables.
Selling Tickets
> How do I set prices for my tickets?
Posted: jan 1, 2019
in
Selling Tickets
You can enter the selling price after setting the face value for the tickets. From your account, you can later change the selling price of the ticket. You cannot charge more than 25% on top of the face value.
> Can it happen that only some of my tickets are sold?
Posted: jan 1, 2019
in
Selling Tickets
When you are creating the advertisement, you will be given three options for splitting. You can choose to sell your tickets altogether, seperately, or prevent that you will remain with one ticket.
> How do I offer my tickets for sale at KaufmeinTicket?
Posted: jan 1, 2019
in
Selling Tickets
To list your tickets for sale, please go to the event for which you have tickets and click on 'Sell my ticket'. Via the 'request even-button' you can request an event that is not yet listed on our website.
> Can I resell my personalized ticket?
Posted: jan 1, 2019
in
Selling Tickets
If the ticket you are selling is personalized, please contact the event organizer directly to inform them of a change of ownership. Please contact our customer service team in case you require assistance.
> How do I know which of my tickets is sold?
Posted: jan 1, 2019
in
Selling Tickets
In your account, under 'My Ads' you can see which of your e-tickets were sold and which are still up for sale. When selling multiple hard tickets which are seated, you always must send out tickets which are seated next to each other.
> How do I know that my ticket is sold?
Posted: jan 1, 2019
in
Selling Tickets
You will be notified by e-mail when your ticket is sold. Additionally you can find the details of your sale in your account
> I want to keep my tickets myself - is that possible?
Posted: jan 1, 2019
in
Selling Tickets
If your tickets have not been sold yet, you can turn off your advertisement in your account, under the section 'My Ads'
> When will I get paid?
Posted: jan 1, 2019
in
Selling Tickets
After receipt of the ticket(s) by the buyer, KaufmeinTicket will pay the agreed sales price minus the respective service fee to the seller within 10 working days.
> How can I change an advertisment?
Posted: jan 1, 2019
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Selling Tickets
After creating an advertisement, you can change the selling price of the advertisement. If you need to change other details, please deactivate or remove the old advertisement and create a new advertisement
> The tickets I want to sell are not adjacent seats. Can I sell them on KaufmeinTicket?
Posted: jan 1, 2019
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Selling Tickets
Yes, you can still sell tickets that are not adjacent on KaufmeinTicket. However, we request that you create seperate advertisements for them.
> How can I remove an advertisement?
Posted: jan 1, 2019
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Selling Tickets
You can manage your ads from your account on the website. Use the green switch to make your ad active/inactive.
> How do I sell eTickets?
Posted: jan 1, 2019
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Selling Tickets
While creating the advertisement and selecting to sell eTickets, you must submit the PDF-file. Select the right tickets you want to sell from your PDF and make sure you put them in the right order in case they are seated tickets.
> Do I have to use the shipping method by Deutsche Post?
Posted: jan 1, 2019
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Selling Tickets
For tracking purposes, we require everyone who sells hard tickets to use the shipping method as provided.
> When do I have to send out the hard tickets?
Posted: feb 15, 2019
by admin
in
Selling Tickets
While creating the advertisement and selecting to sell a Hard Ticket or Fanticket, you must submit how many business days it will take you to send the tickets. After the sale is made, you have the chosen number of business days to print out the shipping label and mail the tickets.
> When do I have to send out the hard tickets?
Posted: jan 1, 2019
in
Selling Tickets
Once the order has arrived, you wil receive a message and the tickets must be sent as soon as possible. When creating the ad and selectiing a hard- or fanticket, you need to specify how many business days you will need to send the tickets.
> How do I sell hard/paper tickets for an event?
Posted: jan 1, 2019
in
Selling Tickets
KaufmeinTicket allows the possibility to sell both e-tickets and hard/paper tickets for all events. The process for selling hard/paper tickets requires additional steps from both the selling party and buying party. Create the advertisement from the eventpage and select to sell a Hard Ticket or Fanticket, you must submit how many business days it will take you to send the tickets.
Registration
> How can I delete my account?
Posted: jan 1, 2019
in
Registration
You have the right to remove your account. Please send an e-mail via our contact form, or directly to kundenservice@kaufmeinticket.de and we will remove your account
> How can I register at KaufmeinTicket?
Posted: jan 1, 2019
in
Registration
You can register at KaufmeinTicket by logging in with your Facebook or E-mailaccount.
> I do not own a Facebook or Paypal account. Can I use KaufmeinTicket?
Posted: jan 1, 2019
in
Registration
We use Facebook and Paypal to increase the reliability of our platform. We therefore allow only to register buyers- and sellers with a Facebook or Paypal account.
Request event
> I can't find the event that I would like to sell my ticket for. What now?
Posted: jan 1, 2019
in
Request event
Via the 'request event-button' you can request an event that is not yet listed on our website. We will try to process your request as soon as possible and inform you straight away of the outcome of your request.
